1 Introduction and Scope
Ue9 (hereinafter referred to as "we", "our platform", or "ue9") is an online gaming platform operating in Malaysia. We understand that privacy is more than just a word — it is the trust you place in us when you choose to be part of the ue9 community. This Privacy Policy is provided to ensure you fully understand how your personal data is managed.
This policy applies to all users who access ue9.bar, the UE9 mobile app (iOS and Android), and any related services we offer. By registering or using any part of the ue9 platform, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy.
Important Note: This Privacy Policy should be read in conjunction with Terms and Conditions ue9. In the event of any conflict between these documents, the Terms and Conditions shall prevail.
2 Information We Collect
We collect various categories of information depending on how you interact with the ue9 platform. This information is collected directly from you, automatically as you use the platform, or from trusted third parties such as identity verification providers.
Directly Provided Personal Information
- Identity information: Full name, date of birth, identity card number (MyKad) or passport number.
- Contact information: Email address, phone number, and residential address.
- Financial information: Bank account details, digital wallet account numbers (TNG eWallet, GrabPay, Boost), and deposit and withdrawal transaction records.
- KYC documents: MyKad copies, passports, bank statements, and other supporting documents for identity verification purposes.
- Account information: Username, password (stored in encrypted form), and account settings.
Automatically Collected Information
- Technical data: IP address, device type, operating system, browser version, and screen resolution.
- Usage data: Pages visited, time spent, games played, bets placed, and winnings earned.
- Location data: General location based on IP address to ensure compliance with local laws.
- Cookie data: Session information and preferences stored via browser cookies (see Section 6).
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad, Date of Birth | Age Verification & KYC |
| Relationship | Email, Phone Number | Communication & support |
| Financial | Bank account, digital wallet | Deposit & Withdrawal Processing |
| Technical | IP, device, browser | Security & fraud detection |
| Usage | Games, betting, sessions | Service Improvement |
3 How We Use Your Information
Every piece of information we collect is used responsibly and only for legitimate purposes. We will not use your data for unrelated purposes without obtaining your prior consent.
- Account Management: Creating, verifying, and securely maintaining your member account.
- Transaction Processing: Processing deposits, withdrawals, and all related financial transactions.
- KYC & AML Compliance: Fulfilling legal obligations related to identity verification and anti-money laundering.
- Platform security: Detecting and preventing fraudulent activity, money laundering, or suspicious account usage.
- Customer Support: Responding to inquiries, resolving complaints, and providing technical support.
- Responsible gaming: Monitoring gaming patterns to identify signs of addiction and provide appropriate assistance.
- Promotional communications: Sending information about bonuses, promotions, and special offers — only to members who have opted in to receive them.
- Platform Improvements: Analyzing usage data to improve the gaming experience and develop new features.
Your Choices: You can opt out of promotional communications at any time through your account settings or by contacting the ue9 support team. This choice will not affect your core account services.
4 Disclosure of Information to Third Parties
Ue9 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in the course of platform operations, we may share certain information with the following parties:
Service Partners
- Payment Provider: FPX, TNG eWallet, GrabPay, Boost, and licensed banks in Malaysia for the purpose of processing financial transactions.
- KYC Provider: Accredited identity verification companies that assist us in carrying out the Know Your Customer process.
- Game Software Provider: Game studios and platform providers supplying game content on ue9.
- Cloud Services: Server infrastructure and data storage providers used to operate the ue9 platform.
Authorities and Legal Requirements
We may disclose your information to government authorities, regulatory bodies, or law enforcement agencies where:
- Required by law or a valid court order.
- Required to investigate, prevent, or take action against illegal activities.
- Required to protect the rights, property, or safety of ue9, our members, or the public.
Contractual Obligation: All third parties working with ue9 are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes. We select partners whose data security standards are equal to or higher than those of ue9.
5 Data Storage and Security
The security of your personal data is our highest priority. UE9 implements multiple layers of technical and organizational safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
Technical Security Measures
- 256-bit SSL Encryption: All data transmitted between your device and ue9 servers is protected with military-grade encryption.
- Data-at-rest Encryption: Sensitive data stored in our databases, including financial information and KYC documents, is stored in encrypted form.
- Two-Factor Authentication (2FA): Members can enable an additional security layer to protect their account.
- 24/7 Monitoring: Our automated monitoring system operates around the clock to detect any suspicious activity.
- Data Segregation: Sensitive data is stored in an isolated environment with strict access controls.
Data Retention Period
We only retain your data for as long as necessary for the stated purposes or as required by Malaysian law. Generally:
- Financial transaction records: retained for 7 years in compliance with tax and anti-money laundering legal requirements.
- KYC documents: retained for 5 years after account closure.
- Log and activity data: retained for 2 years for security and audit purposes.
- General account information: deleted within 90 days after a valid account closure request.
6 Cookies and Tracking Technologies
The ue9 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and collect analytics data that helps us understand how the platform is used.
Types of Cookies Used
| Cookie Type | Purpose | Period |
|---|---|---|
| Essential Cookies | Maintaining login sessions and account security | Session only |
| Functional Cookies | Storing language preferences and display settings | 1 year |
| Analytics Cookies | Analyzing platform usage patterns in aggregate | 2 years |
| Security Cookies | Detecting suspicious login attempts | 30 days |
You can manage cookie settings through your browser settings. However, blocking essential cookies may affect certain functions of the ue9 platform, including the ability to log in to your account.
7 Your Privacy Rights
As a ue9 platform user, you have certain rights regarding your personal data under the Malaysia Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of these rights.
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request the correction of any inaccurate or incomplete personal data.
Right to Erasure
You may request the deletion of your data, subject to applicable legal retention requirements.
Right to Object
You may object to the processing of your data for direct marketing or promotional communications.
Right to Portability
You may request your personal data in a machine-readable format for portability purposes.
Right to Restrict Processing
You may request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, contact the ue9 customer support team via Live Chat in the app. We will process your request within 14 working days. In certain cases, we may require identity verification before processing such requests.
8 Children's Privacy
The UE9 platform is strictly for individuals aged 18 years and above. We do not intentionally collect or process personal data from individuals under the age of 18. Our strict KYC process is specifically designed to verify the age of every member.
Child Protection: If we determine that personal data of an underage individual has been collected without proper age verification, we will promptly delete that data and close the account in question. Parents or guardians who become aware of any use of the platform by a child in their care are urged to contact us immediately.
9 Changes to the Privacy Policy
Ue9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technical requirements, or applicable laws. Any significant changes will be communicated to members via:
- In-account notifications when you log in to the ue9 platform.
- Email notification to the registered address (for material changes).
- Updates the "Last Updated" date at the top of this document.
Continued use of the ue9 platform after any changes take effect constitutes your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.
10 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):
Support Email: [email protected]
Live Chat: Available 24/7 via the ue9 app (iOS & Android)
We are committed to responding to all privacy-related inquiries within 5 working days. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.